Refund + Replacement Policy

1. When we replace or refund

• Jar is broken, leaking, or seal is tampered when you receive it.
• Wrong flavour shipped (we sent red, you ordered green).
• Order is missing items.
• Visible quality issue — mould, off smell, foreign object — on an unopened jar.

2. What you do

Email contact@mirchiomirchi.com within 48 hours of delivery with:

• Your order number (from the confirmation email).
• A photo of the damaged jar / wrong item / packaging.
• Whether you want a replacement shipped or a refund to your original payment method.

3. What we do

• We respond within 24 working hours.
• If you want a replacement: we ship the correct item at no extra cost.
• If you want a refund: we process it via Razorpay to the same payment method within 5–7 working days.
• No back-and-forth, no proof-of-purchase chase — your order ID and a photo are enough.

4. What we can't do

• Refund a jar that has been opened, partially consumed, or whose seal has been broken (food safety law).
• Refund because “it’s too spicy” — the spice level is clearly listed on every product page; please read it before you order.
• Refund requests received more than 48 hours after delivery.

5. Cancellations

You can cancel an order for a full refund any time before it’s shipped. Once a tracking number has been issued, the order can no longer be cancelled — but it qualifies for the replacement/refund flow above if anything is wrong on arrival.

6. Refund timing

Once approved, refunds reach UPI accounts in 1–2 working days, debit/credit cards in 5–7 working days, and netbanking in 3–5 working days. The exact timing depends on your bank, not us.